Frequently Asked Questions
Do your prices include VAT?
All prices on our website include VAT at the standard rate.
Do you charge to cut polycarbonate sheets to size?
No we do this for you completely free of charge. We also tape the sheets for you at no extra cost. Please note that there is a 5mm +/- cutting tolerance on all sheets
Polycarbonate Sheets - which is the length and which is the width?
For all of our polycarbonate sheet thicknesses, the length is down the flutes of the sheet and the width is across the flutes.
Polycarbonate Sheets - what is the cutting tolerance?
For all polycarbonate sheets the industry standard is +/- 5mm.
I'm not sure how to work out what I need, can you help?
Absolutely, give us a call on 01536 446395 or drop us an email at sales@theglazingshop.co.uk. We love speaking to our customers and are very happy to help you in whatever way we can.
How easy are the roof kits to install?
All of The Glazing Shop’s roof kits have been designed to be installed by anybody with some DIY skills. For more detailed information take a look at the roof kit assembly Instructions. If you are in any doubt then please either contact a qualified builder or call the Sales Office on 01536 446395.
Can you do custom sizes of roof kits?
Absolutely, contact our sales advisors on 01536 446395 for a quotation.
How are products delivered?
The majority of delivery areas have set days each week making the lead times around three to four days. Some areas are on weekly runs which make the lead times longer. Most deliveries are made on our suppliers own vehicles however, occasionally they come by carrier service. All products are well packed and we will advise you of the expected dates of delivery when your order is placed. If you are unsure or would like to know more information on shipping to your postcode area please contact us on 01536 446395 before you place your order or look at our postcode map. Please note: Bank Holidays will affect this schedule, please call for further information in this respect. Remote, Highlands and Islands locations can result in longer lead times. There are a small number of postcodes that we cannot currently deliver to, we will advise you if this is the case. We cannot deliver to Ireland or the Isle of Wight. If in doubt please contact us before placing your order and we be happy to advise you.
We cannot deliver our GRP or Glass overdoor canopies to Aberdeen (AB) or Inverness (IV) postcodes.
We will always endeavour to meet delivery dates but cannot guarantee arrival of the goods on time. No claims for compensation for late delivery can be accepted. Please do not book any contractors or fitters until your order has been received.
What are the delivery charges?
Most of our orders are delivered for a flat fee of £25 (including VAT). For smaller items delivery is £7.80 e.g. end caps, tapes etc. To qualify for this small package rate your purchases must fit into a size 6 jiffy bag (300mm x 450mm) and weigh no more than 1 kg.
Secondary Glazing delivery is £30 (including VAT.)
Please contact the sales office to confirm whether we can deliver to the following areas, and if so whether additional delivery charges apply, before placing an order: Scottish Highlands, remote areas such as Paisley, Inverness, Kirkwall, Llandudno, Shrewsbury, Lland. Wells, Swansea and offshore UK destinations. We must abide by the classifications of remote as advised by our suppliers and their couriers. Any price changes, in this respect, will always be authorised by you in advance of us proceeding with your order. Unfortunately we cannot deliver to Ireland or the Isle of Wight.
What is the current lead time for Secondary Glazing?
Our current lead time is around 2 weeks.
What Glazing Bars systems do you offer?
We offer rafter supported glazing bars and self support glazing bars. Rafter bars are designed to sit on a framework e.g wooden rafters and the bars get their support from these. Self support glazing bars are just as described. They are stronger structurally, so no framework is required along the length of the bars.
Are there different types of Rafter bars?
We supply PVC snap down rafter bars and aluminium screw down rafter bars. PVC capped bars suit specific glazing thicknesses e.g 10mm, 16mm, 25mm, 32mm & 35mm. They are suitable for polycarbonate but are not suitable for glass.
Screw down aluminium glazing bars suit all glazing thicknesses and are designed for use with polycarbonate and glass.
Which of your glazing bars are suitable for polycarbonate?
All of our glazing bars are suitable for polycarbonate roofs.
Which of your glazing bars are suitable for glass?
Our screw down aluminium glazing bars are suitable for glass on rafter supported roofs.
Our self supporting glazing bars are suitable for 16mm and 24mm glass units.
Do all of your roofing products need to be bought individually or can you supply complete kits?
Some products are available to order in kits straight from the site, like our Lean To roof kits.
We can also put a kit together for you with all you need for a rafter supported roof. Just get in touch with the sizes you require and we will work out what you need and put together a quotation for a complete kit for you.
Do I have to order online?
Not if you don’t want to! Ordering online is easy through our website but if you prefer to talk to a human please give us a call on 01536 446395 and we can take the order from you over the phone.
What if my question isn’t answered here?
Please use the contact us page or email us at sales@theglazingshop.co.uk for one our sales advisors to assist you. Alternatively, if you would rather talk to someone direct, give us a call on 01536 446395 and we will be happy to help.